{"id":1576,"date":"2022-01-24T14:06:23","date_gmt":"2022-01-24T14:06:23","guid":{"rendered":"https:\/\/www.oldbarncornwall.co.uk\/?p=1576"},"modified":"2025-12-11T17:17:15","modified_gmt":"2025-12-11T17:17:15","slug":"good-customer-service-is-more-important-than-anything","status":"publish","type":"post","link":"https:\/\/oldbarncornwall.co.uk\/index.php\/2022\/01\/24\/good-customer-service-is-more-important-than-anything","title":{"rendered":"GOOD CUSTOMER SERVICE IS MORE IMPORTANT THAN ANYTHING"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.0.3&#8243;][et_pb_row _builder_version=&#8221;4.0.3&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0.3&#8243;][et_pb_text _builder_version=&#8221;4.0.3&#8243; hover_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Press Release<\/strong><\/p>\n<p>Stephen Chidgey\u2019s mantra that good customer service is more important than anything has again earned him a finalist\u2019s place in the self-catering category of the 2021\/2022 Cornwall Tourism Awards.<\/p>\n<p>Stephen runs the Old Barn at Tregonetha with his partner Allen Puckey. Situated in a quiet hamlet between Padstow and Bodmin, the eco-friendly, five-bed accommodation is within walking distance of the Tregonetha Downs nature reserve and Castle-an-Dinas, an impressive Iron Age hill fort.<\/p>\n<p>Cornwall has thousands of self-catering holiday properties yet, since 2014, the Old Barn continues to be singled out nationally and regionally for its exceptional quality standards, attention to detail and outstanding guest reviews.<\/p>\n<p>\u201cProperty cleanliness is a given these days, but we work very hard to treat our guests as real people, rather than as names on an automated booking form,\u201d said Stephen. \u201cWe don\u2019t use online travel agencies like Airbnb and Booking.com because, as hosts, we want our visitors to feel they can talk to us when they need to, rather than being distanced by a faceless third party.<\/p>\n<p>\u201cCustomer service is, and always will be, our number one priority. We listen to what guests say, make sure they\u2019ve got what they need and do our best to go above and beyond expectation. Their feedback is what wins us awards and I\u2019d like to thank them \u2013 and our whole team \u2013 for inspiring this latest success.<\/p>\n<p>\u201cWe may be a comparatively small business but, as our occupancy rate and awards prove, we do seem to punch above our weight.\u201d<\/p>\n<p>The Old Barn currently has a 100% \u2018Excellent\u2019 rating based on 65 Trustpilot reviews.<\/p>\n<p><strong>Ends<\/strong><br \/>\n<strong>January 2022<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1580 size-full\" src=\"https:\/\/oldbarncornwall.co.uk\/wp-content\/uploads\/2022\/01\/press_cta2022finalists_3.jpg\" alt=\"Cornwall Tourism Awards 2021\/2022 Finalists\" width=\"800\" height=\"450\" srcset=\"https:\/\/oldbarncornwall.co.uk\/wp-content\/uploads\/2022\/01\/press_cta2022finalists_3.jpg 800w, https:\/\/oldbarncornwall.co.uk\/wp-content\/uploads\/2022\/01\/press_cta2022finalists_3-300x169.jpg 300w, https:\/\/oldbarncornwall.co.uk\/wp-content\/uploads\/2022\/01\/press_cta2022finalists_3-768x432.jpg 768w, https:\/\/oldbarncornwall.co.uk\/wp-content\/uploads\/2022\/01\/press_cta2022finalists_3-480x270.jpg 480w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>Photos: Stephen Chidgey (left) and Allen Puckey outside The Old Barn in Tregonetha<\/p>\n<p>[\/et_pb_text][et_pb_post_nav _builder_version=&#8221;4.0.3&#8243;][\/et_pb_post_nav][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.0.3&#8243;][et_pb_row _builder_version=&#8221;4.0.3&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0.3&#8243;][et_pb_text _builder_version=&#8221;4.0.3&#8243; hover_enabled=&#8221;0&#8243;] Press Release Stephen Chidgey\u2019s mantra that good customer service is more important than anything has again earned him a finalist\u2019s place in the self-catering category of the 2021\/2022 Cornwall Tourism Awards. Stephen runs the Old Barn at Tregonetha with his partner Allen Puckey. Situated in a quiet [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1578,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p>Welcome to WordPress. This is your first post. Edit or delete it, then start writing!<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-1576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Good Customer Service - Old Barn Tregonetha Holiday Cottage<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oldbarncornwall.co.uk\/index.php\/2022\/01\/24\/good-customer-service-is-more-important-than-anything\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Good Customer Service - Old Barn Tregonetha Holiday Cottage\" \/>\n<meta property=\"og:description\" content=\"[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.0.3&#8243;][et_pb_row _builder_version=&#8221;4.0.3&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0.3&#8243;][et_pb_text _builder_version=&#8221;4.0.3&#8243; hover_enabled=&#8221;0&#8243;] Press Release Stephen Chidgey\u2019s mantra that good customer service is more important than anything has again earned him a finalist\u2019s place in the self-catering category of the 2021\/2022 Cornwall Tourism Awards. 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